IUCX and The Current Announce 2027 Media Partnership


Bringing Expanded Storytelling, Interviews, and Industry Perspectives to the 2027 IUCX Conference

CHARLOTTE, N.C. — Innovate UtilityCX (IUCX) and The Current Marketing Agency are delighted to announce a strategic media partnership for the 2027 IUCX Conference, taking place April 26–29, 2027, at the Charlotte Convention Center in Charlotte, North Carolina.

The partnership is designed to amplify the stories and perspectives of IUCX Excellence Award winners and other utility thought leaders, both before and throughout the event.

“The utility industry has no shortage of great stories, but we don’t always do a great job of telling them.”, said Jillian LaPorta, CEO & Co-Founder of The Current Marketing Agency. “That’s what makes this partnership exciting for us. We get to sit down with the people doing the work, talk about their experiences and accomplishments, and give them a chance to share what they’re doing well.”

Leading up to IUCX 2027, The Current will produce two special episodes of its Stay Current podcast featuring Excellence Award nominees or other award-related representatives. Rather than focusing solely on individual achievements, the episodes will use their insights as a jumping-off point for broader discussions about the challenges, ideas, and innovations shaping the utility industry.

The collaboration will continue onsite in Charlotte, where The Current will serve as the official on-camera host for interviews on the IUCX Media Stage on Wednesday, April 28, followed by interviews with Excellence Award winners on Thursday, April 29.

The Current will also bring its Man-on-the-Street coverage to IUCX, capturing candid reactions, insights, and perspectives from across the IUCX community. After Conference, IUCX and The Current will continue to share and amplify these stories.

“Our Excellence Award winners are doing meaningful work to improve the customer experience, and we want their stories to reach more people,” said Jawon Smith, Vice President, Marketing & Digital Engagement at Innovate UtilityCX. “Working with The Current, we’ll bring these conversations to the IUCX Village in the exhibit hall and film them to share beyond the conference, giving the broader utility community an opportunity to celebrate their accomplishments and learn from their experiences.”

For more information about the IUCX Excellence Awards, visit iucx.org/awards.

Register for IUCX

Innovate UtilityCX brings together utility leaders, customer service professionals, and industry partners to advance utility customer experience, benchmarking, training, and innovation.

Whether you’re focused on meter-to-cash processes, digital engagement, or workforce transformation, our utility CX events and learning resources empower you to lead change.

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Event Support for IUCX

With so many utility and technology leaders gathering in one place, this is a rare chance to showcase your solutions, capture attention, and build momentum. That is why The Current is offering a 10% early-bird discount on all packages!

Our Turnkey Conference Support Packages range from lean, professional setups to full-scale, market-leading experiences, helping your company stand out from the rest.

More Information

About Innovate UtilityCX

Innovate UtilityCX (IUCX), formerly known as CS Week, is a trusted nonprofit leader in utility customer service education, networking, and professional development. For over five decades, IUCX has connected utility professionals with breakthrough insights, best practices, and a collaborative community dedicated to customer experience excellence.

About The Current Marketing Agency

The Current Marketing Agency is a strategic marketing, branding, and events agency specializing in the energy and utilities industry. The Current works as an extension of its clients’ teams, providing marketing strategy, content, creative services, events, project management, and industry storytelling designed to make complex ideas easier to understand—and harder to ignore.

For more information, visit The Current Marketing Agency website.

Media Contact: amanda@thecurrentmarketing.com

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