Season 1, Episode #10: The Rise of Individualism: How AI Is Changing Customers, Employees, and Operations
October 23 @ 8:00 am - 5:00 pm
Artificial intelligence isn’t just reshaping how utilities operate, serve customers, and develop their workforce; it’s fueling a broader rise of individualism in how we all work, consume, and connect. But beyond the technology itself lies a bigger question: as AI makes every individual more capable, how should utilities harness that power across the workforce and customers alike?
In this episode of Stay Current, we chat with Bashir Bseirani, founder and CEO of Avertra, to explore the evolving relationship between AI, utility employees, and customers. Together, we discuss how AI has fueled greater individualism in society, why utilities must rethink workforce development amid retirements and aging infrastructure, and how organizations can deliver more personalized customer experiences without losing the human touch.
From workforce upskilling and knowledge transfer to customer engagement and operational resilience, this conversation examines the promise and challenges of AI integration and what utility leaders should do today to prepare for tomorrow.